policies
1. PRIVACY POLICY
At Frenzy Aura, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect personal information such as name, email address, shipping address, and payment details when you place an order or contact us.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and promotional emails (if subscribed)
3. Data Protection
We implement security measures to protect your personal information. Payment details are processed securely and are not stored.
4. Sharing Information
We do not sell or trade your personal information. It may only be shared with trusted third-party services (shipping or payment providers) to complete your order.
5. Cookies
Our website uses cookies to improve user experience and track website performance.
6. Your Rights
You can request access, updates, or deletion of your personal data by contacting us.
2. Refund Policy
REFUND POLICY
We want you to be fully satisfied with your purchase.
1. Returns
We accept returns within 7–14 days of delivery if the item is:
- Damaged
- Defective
- Incorrect item received
2. Non-Returnable Items
- Used items
- Sale or clearance items (if mentioned)
3. SHIPPING POLICY
We aim to deliver your orders quickly and safely.
1. Processing Time
Orders are processed within 1–3 business days.
2. Shipping Time
Delivery usually takes 5–12 business days depending on your location.
3. Shipping Charges
Shipping costs are free.
4. Delays
Delays may occur due to weather, or courier issues.
4. Terms of Service
By using this website, you agree to the following terms:
1. General Use
You agree not to misuse or copy any content from this website.
2. Products
We reserve the right to change product pricing, availability, or descriptions at any time.
3. Orders
We reserve the right to cancel or refuse any order if fraud or misuse is suspected.
4. Liability
We are not responsible for delays or damages caused by shipping carriers.
5. Changes
We may update these terms at any time without prior notice.
By using this website, you agree to the following terms:
1. General Use
You agree not to misuse or copy any content from this website.
2. Products
We reserve the right to change product pricing, availability, or descriptions at any time.
3. Orders
We reserve the right to cancel or refuse any order if fraud or misuse is suspected.
4. Liability
We are not responsible for delays or damages caused by shipping carriers.
5. Changes
We may update these terms at any time without prior notice.